COVID19
COVID-19 Customer Guidance

The world has changed since March 20th and our business has had to change with it. 
The safety of you, the customer and our employees is our main priority. 
In light of this we have completed all of our Risk Assessments to begin trading again.

Please read the following information in order to ensure your visits with us are safe and enjoyable.

We are doing this to ensure our operation is running smoothly and within guidance. 
We also wish to ensure our kitchen is fully cleaned and sanitised after being closed down for a period of time.
  1. To guarantee  a visit you must book a table, click here in order to make your booking. In line with the current guidance, we need to provide data to the Governments Track and Trace if required. We can guarantee that we will not share your information with any third party.
  2. Any customer without a booking, will be allowed entry if we have availability. You will be required to provide details in order to gain entry. Failure to do so will result in refusal of entry.
  3. We have given you options on how long you stay with us. If you require different to this the, please contact us via bookings@thehelterskelter.co.uk or on 01928733361
  4. All tables are allocated from the bar floor and then onto the first floor. If you are not happy with your allocated table, we will endeavour to do our best to relocate you elsewhere.
  5. By making a booking or being a customer in the pub, for whatever reason, you are making a contract with us. This means that you understand and fully comply with all current Government Guidance in relation to Covid-19. Anyone found to be ignoring or having a disregard to current guidance, will be asked to leave.
  6. We are cashless, all transactions are via card. Contactless payments are the preferred option. If a customer does require to touch our card terminals, they will be sanitised after use.
  7. We are operating on a full table service. No customer is required to approach the bar.
  8. The table, seating and surrounding areas will be sanitised after each customer, including fresh beer mats.
  9. When in the bar area, only move around when it is safe to do so, to maintain social distancing at all possible times.
  10. If seated on the first floor, you must move around the room in an anticlockwise direction, use the front of the building as reference to the top of a clock.
  11. If seated on the first floor you must exit the premises via the stairs leading to the outside. You must not use the internal stairs to return to the bar floor. 
  12. There are sanitising stations located at the entrance to the pub and the entrance to the toilets
  13. We have some screens in place, where our Risk Assessment has highlighted a need. 
  14. Any customer that displays signs or symptoms, that could put others at risk, will be asked to leave.
  15. All dogs must be kept on a short lead. We will not be providing any dog blankets, so please bring your own if you wish to do so.
  16. We will not be providing newspapers or magazines. Any newspapers or magazines left behind will be disposed of. 
  17. Coat hooks will be removed for the time being
  18. Toilets are to be operated on a one in and one out basis. The main doors to the bar floor toilets will be kept open. The toilets, in line with our risk assessment will be checked and sanitised on a regular basis
  19. We will ensure we provide clear and concise guidance around the premises. Please ensure that you read the information, as this may get updated and changed without notice. We also recommend that you check the website on a regular basis to ensure you are fully aware of all conditions before making a reservation.
  20.  Our Risk Assessment covers extensive Opening and Closing cleaning schedules and checks. However should you have any concerns of our practices during this time, please contact Nick via email on nicholas@helterskelter-frodsham.co.uk
Further Information
During this period, we will need to operate on reduced options.
It is without a doubt a major operational headache to ensure we offer a balance between choice and quality. 
As we move forward and understand our trade levels, we can adjust and increase our choices to you.

Please Be Patient
Please be patient with us, we are working within the guidelines, set out by the Government. It is going to take us a little time to get used to this, as I am sure it will for you. 
We want your visit to be enjoyable as possible and as we move forward we will get the balance right between guidelines and exceptional customer service.

We look forward to seeing you all soon!

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